Ever wondered what BPO Services are? BPO, or Business Process Outsourcing is the contracting of third party organizations, in this case BPO Companies, to undertake specific business tasks, both in the front office and the back office. Front office outsourcing deals with customers, such as marketing, sales, and service departments (i.e. customer support). Back office outsourcing deals with functions needed to run the business itself, such as Human Resources, Information Technology, and Accounting. Both of these are examples of specific BPO Services a BPO Company can provide a business.
BPO Services have been popular in recent years for a multitude of reasons. First, Business Process Outsourcing Services can be provided at a fixed cost. This helps a business determine how beneficial outsourcing functions can be, as well as helping them to compare different BPO Companies in terms of cost. The second is the flexibility these services provide a business. The majority of business owners would agree these non-core functions of the office, such as HR & IT, have a tendency to restrict a business’ ability to grow. Not having to account for these tasks can help a business focus on the essential business tasks, not the tedious ones.
BPO Services can be provided by a number of BPO organizations. These companies are categorized by region; these regions include India, the Philippines, Malaysia, China, South Africa, and many more. Different BPO Companies in different regions specialize in different functions. For example, the Costa Rica BPO Industry is heavily driven by call centers. In India the BPO Industry leans heavily towards Information Technology & call centers as well.
The first step in choosing BPO Services right for a business is assessing each business function. Once this is established, a business can define what needs to be outsourced & what doesn’t. Without this first step, a business can’t find a BPO provider that meets their needs. Next, take a look at our lists of highly regarded BPO Companies sorted by Region, and find a BPO organization that best suits that business based on functionality, region, and specialization.
There are a number of companies that provide highly trusted services, so the only thing we recommend is making sure the company is the best possible fit. We recommend you first research each BPO Industry by region to help you better understand things like whether or not it’s a government backed industry. This can determine the direction of a region’s BPO providers, which can in turn affect your business. Start with the BPO Industry in India, then move your way through China, the Philippines, Costa Rica, and finally South Africa. These are the most noted locations for BPO Services worldwide.