Business Process Outsourcing

Business process outsourcing (BPO) was once the domain of big businesses with big budgets and big needs. It usually referred to “big” processes, too, like manufacturing on a grand scale.

The following list provides a high-level overview of the many opportunities for BPO:

  • Web Development
  • Software Development
  • Networking and Information Systems
  • Writing and Translation
  • Business Services
  • Graphic Design
  • Customer Service
  • Sales and Marketing
  • Administrative Support

SMME and Business Process Outsourcing Adoption

Due to the convergence of the Internet, new technology, and a global talent pool – BPO is no longer just for big businesses. Small and medium businesses have become a rapidly growing part of the BPO space (even home-based businesses are waking up to – and taking advantage of – the benefits of business process outsourcing